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A LITTLE MORE ABOUT NUMBER RANGES
If you are looking for a memorable number; to create a regional or national presence or to channel calls through a range of numbers so you can easily track responses to your marketing campaigns – we have one of the widest ranges from which to choose.
HOW WILL IT BENEFIT YOU AND YOUR BUSINESS?
- Makes you more accessible
We have a wide choice of number types available, including 01/02, 03, 0800, 0844, 0845, 0870, 0871 and 09 numbers, so you can choose a number and range that is most suited to your needs.
- Generates revenues
Some number ranges can be provided on a revenue share basis which can be used to support customer management initiatives such as call recording or auto attendant services. If you are providing services or premium content then these can be partly or wholly funded by these numbers.
- Understand your performance
You can access your call statistics whenever or wherever you are, with our simple to use online statistics package which can then highlight when and why your customers are calling.
- Take control of your calls
Using number ranges allows you to route calls by type to the most appropriate people able to deal with the query. This helps you to control and direct the calls you receive.
- Bespoke Inbound Call Management Systems available.
We can build an Inbound Calling plan for you with many levels of intelligence and options such as:-
Interactive Voice Response – e.g. Press 1 for Customer Services, 2 for Accounts etc
Time of day/day of week routing
Record all inbound phone calls
Call Queuing
Intelligent routing points your customer to a specific resource, reducing internal call transfer times
Option to record inbound calls for future reference
Marketing purposes - 0800 proven to increase inbound call volumes
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Number Ranges |
Number range: |
Ofcom classification: |
Typically used for: |
01 and 02 |
Geographical numbers |
Giving your business a presence in a particular location or integrating with the new generation of IP telephony solutions. |
03 |
UK wide numbers |
Often used by Public sector and non-for-profit bodies as an alternative to 08 phone numbers. Charged at no more than the cost of a national 01/02 call, typically included in a customer's landline or mobile package. |
0800 (0808) |
Special services |
Encouraging people to call in when responding to offers, or to place orders. Commonly known as a Freephone number as the call is free for the calling party. |
0844 (also 0843) |
Special services |
For organisations who want a national presence. Numbers are available between 1-5 pence per minute, rising in increments of 1 pence. Revenue share may be available on these numbers. |
0845 |
Special services |
Commonly known as a Lo-call rate number, often for customer service lines or general enquiries. Also historically used in many dial up internet services. |
0870 (a) |
Special services |
Providing a national presence, with revenue share available. |
0870 (b) |
Special services |
Considered by organisations who want a national presence. Numbers are available between 5-10 pence per minute, rising in increments of 1 pence. Revenue share may be available. |
09 |
Premium rate |
Commonly providing information and technical support. Charged above 5p per minute. Revenue share may be available. Regulated by PhonePayPlus. |
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NOTE
(a) Due to Ofcom legislation revenue share is due to cease. Date to be confirmed.
(b) Due to be regulated by PhonepayPlus. Date to be confirmed by Ofcom |
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OTHER SERVICES WE CAN OFFER:
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For further advice on our complete range of Land Line Services.
Call Challenger Mobile Communications on:
Freephone: 0800 269 546
Email: fixedline@cmc.uk.net |
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